Area Head Absa Ec at ABSA

Job Purpose
 

This position provides an opportunity for motivated managers to form part of an energising drive that will confirm Absa as the “Go-to” bank in South Africa.
 

The Area Head leads a defined number of branches within a Region by:
 
* Creating a consistent “Go-to” customer experience in which we operate seamlessly as One Absa across all channels and segments within the region
* Creating a best of breed sustainable employee engagement climate as an expert coach who actively role models and inspires best of breed customer service and leadership
* Being a powerful voice and ambassador for Absa in the region, enhancing the profile and brand of Absa and furthering our objective to help people and communities achieve their ambitions
* Growing Absa market presence and competitive advantage in strategic areas of the business.


Key responsibilities
 
* Own and deliver on all performance targets for the allocated area within the region
* Identify, develop and grow the business in the defined area.  Growth includes sales growth, financial performance, customer attraction and retention (service), brand reputation, credibility and awareness (reputation) and community (citizenship)
* Leverage local market knowledge and a instil a local market mind-set,
* Manage and take accountability for area performance by identifying and capitalising on market opportunities to deliver multi-channel customer experience and cross product growth
* Identify and build local market relationships ensuring Absa is positioned as a credible business partner in the local market.
* Actively scan for and pursue market opportunities for the area
* Cross business engagements at  an area level to ensure cross business collaboration and co-ordinated external market representation
* Ensure area relevant issues escalation   
* Ensure efficient and effective resource planning that delivers on both customer and financial business objectives
* Implement regional business plans and actively coach branch teams toward  successful implementation of plans at branch level
* Actively grow and develop branch teams to continuously and competitively improve sales and service delivery and community development across the defined areas within the region
* Deliver a strong and aligned customer and employee experience in the local market that creates an attractive value proposition for talent to join our organization


Competencies
 

* Working with People
* Entrepreneurial and commercial thinking
* Persuading and influencing
* Adapting and responding to change
* Deciding and initiating action
* Leading and supervising
* Relating and networking

* Presenting and communicating information

 
General

The appointment will be made in line with the Absa Employment equity strategy

 
Minimum requirements
 

* B Comm Degree or an equivalent NQF level 6 qualification
* 5 years retail banking experience that includes branch management responsibilities, strong team leadership and risk management
* Multiple branch / location management experience
* Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
* No criminal record

 
Preferred requirements
 
* Post Graduate commercial qualification

Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

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